Support

Room redesigns typically take 20–60 seconds. If yours failed:

1. Confirm you're on a stable Wi-Fi or LTE/5G connection — generation requires uploading your photo.
2. Try again once. Transient errors from the AI service are usually resolved on the second attempt.
3. If it still fails, force-close the App and reopen. Your credits will not be consumed by a failed generation.
4. If failures persist, email us with the room type, style you selected, and the approximate time of the attempt.

The App checks your credit balance with our backend every time you open it. If the number looks wrong:

1. Close and reopen the App — this triggers a re-sync.
2. Confirm you have an active internet connection when you open the App. Without it, the App displays the last known balance.
3. If a purchase you completed does not appear, wait 30 seconds and reopen — Apple and Google occasionally take a moment to deliver the receipt.
4. Still incorrect? Email us with your receipt (from the App Store or Google Play purchase email) and we'll reconcile the balance.

In-app purchases are billed by Apple or Google, so all refund requests must be made through their systems. We are unable to process refunds directly.

• iOS: reportaproblem.apple.com — sign in with your Apple ID, find the purchase, and request a refund.
• Android:Open the Google Play Store app → tap your profile icon → Payments & subscriptions → Budget & history → find the purchase → Report a problem.

If Apple or Google approves the refund, your credit balance will be adjusted accordingly by our backend. If you believe there is a billing error and are unable to reach the platform, email us and we'll help investigate.

This usually means the App can't reach the App Store or Google Play. To fix:

1. Confirm you have an active internet connection.
2. Confirm you're signed in to the App Store (iOS) or Google Play (Android).
3. On Android, open the Play Store app once to let it complete any pending update or sign-in prompt.
4. Force-close and reopen Room Vision Pro.
5. If it still shows unavailable, restart your device. This clears the platform's billing service.

Room Vision Pro uses generative AI. Results are visualization only and are not contractual. To improve quality:

• Take the photo in good, even lighting — daylight through a window works best.
• Frame the room with as much floor and wall visible as possible. Avoid heavy clutter and try to shoot from a corner.
• Select a room type and style that closely matches the space in the photo.
• Try a different variant or regenerate for an alternative interpretation.

Room Vision Pro exists to redesign your room. It needs a photo of the room to do that. You choose whether to grant camera access or select a photo from your library.

We do not access photos other than the one you explicitly select, and permissions can be revoked at any time in your device settings.

Your photo is sent over an encrypted connection to our backend, which passes it to OpenAI for processing. It is not stored on our servers, is not used to train any AI models, and is discarded once the redesign is returned.

Full details are in our Privacy Policy.